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Appointments
Request or cancel an appointment at our GP surgery.
Before you request an appointment, please consider these options
Before you request an appointment with us, please think about these suggestions and information about other local services that might be more suitable to meet your needs and can be accessed directly without the need for an appointment
If you have a medical emergency please call 999
To request an appointment with a member of our healthcare team
There are different ways you can request an appointment with us. We will consider your request carefully and will offer you support best tailored to your health needs. This could include an appointment with a GP, nurse, pharmacist or another member of our team. We might on some occasions signpost you to another service best able to meet your needs.
Appointment requests
The best way to request an appointment is online, but you can also call. You can submit an appointment request online from 8am till 6.30pm Monday to Friday (excluding Bank Holidays)
Please note if you submit an online request after 12.30pm it may not be processed by our team until the following day.
To make an online appointment request please contact us online
If you are unable to use our online requests please call us or come to one of our surgery sites to speak with one of our team.
Test results
You usually don't need to book an appointment to get your test results.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
If you are housebound and need to be assessed face-to-face by one of our clinicians, then we may decide that a home visit is necessary.
Visits are usually carried out by a clinician from our visiting team, which might be a GP or one of our Advanced Practitioner team. We will only visit patients where this is absolutely necessary and when patients are unable to leave their home due to ill health or disability.
If you think you need a visit from one of our team you should submit an appointment request either online using Anima or by calling one of our sites.
If you think that you need a visit it is best if you could let us know as early in the day as possible please.
Note, home visits are not available to assist patients with transport issues.
Health visiting team
The health visitors are qualified nurses who specialise in child and family health. They work in the surgery, attend family homes and have routine child health clinics for under 5 year olds.They are supported by a nursery nurses and can give advice on health matters such as childrens' sleep, behaviour, toileting and diet.
Direct telephone number/ answer machine: 02380 634672
Drop in clinics
Child health clinics, no need for an appointment:
- Monday: SureStart Clovelly Road 1:30pm to 3:00pm
- Monday: Northam Community Centre 1:30pm to 2:30pm
- Tuesday: St Mary's Surgery 1:30pm to 2:30pm
- Thursday: Nicholstown Surgery RSH 10:00am to 11:00am
- Thursday: Orchard Lane Church 1:30pm to 2:45pm
- First Thursday of each month: Orchard Lane Church Hall is Baby Cafe between 12:15pm and 1:15 pm. This is a weaning support session for parents that need help with weaning their child.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using our online services
- Phone us on 023 8033 3778 (St Mary's), 023 8055 4161 (Mulberry), 02380 706919 (Victor Street)
Out of hours
Enhanced Access
Mulberry Surgery
We are pleased to be able to offer some surgeries outside of the above hours for those who find it difficult to attend for routine problems due to their working hours etc. These are on Wednesday evenings from 6.30pm and Friday mornings from 7.30am. Please ask the receptionist if you would like more information.
Victor Street Surgery
We offer extended access from 7.30am on Wednesday, Thursday and Friday.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.